Frequently Asked Questions about Fraud

Q – I think I have been a victim of fraud what should I do

A –  If you think there has been fraud on your card or bank account – or if you suspect anyone has attempted to compromise your financial details – report it immediately to your bank or financial services provider and then contact Action Fraud on 0300 123 2040 or at

Q – Who are Action Fraud?

A – Action Fraud is the UK’s national reporting centre for fraud and cybercrime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance.

Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud.

The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for submitting to a police force for investigation.

Q – What happens to my report once has it been made to Action Fraud?

A – After a report has been made to Action Fraud, it will be sent for assessment by the National Fraud Intelligence Bureau (NFIB). The NFIB’s systems assess reports of fraud and cybercrime from across the UK, helping to build a national picture of where fraud and cybercrime is taking place and how. Experts review the data from these reports to decide whether there is enough information to send to a police force for investigation.

Q – My bank has telephoned me and said there is a problem with my account?

A – The key thing is to take time to think before you act if you’re asked for your personal or financial details, or to transfer money. Put the telephone down, then contact your bank or financial service provider on a number you trust, such as the one listed on their website or on the back of your payment card. There are also some other simple steps you can take to protect yourself from financial fraud, like having up-to-date software and only shopping on secure websites.

Q – I have received an email from HMRC stating that I am due a refund

A – HMRC do not contact customers by email and tell them they are due a refund. The email may look genuine and even contain the correct HMRC telephone number. Do not click any links as this will give your personal information to fraudsters. Delete the email.

Q – I have received an email from HMRC, The Police, The courts stating that I owe money and must pay by I-Tunes Vouchers

A – You will not be contacted by any of these organisations and told that you need to pay a fine by I Tunes vouchers. This is a scam. Delete the email and do not worry about it.